REQUIREMENT: You must have Shopify Plus

In order to insert the code snippet for the Address Validator app, you must have the Shopify Plus Plan. Most merchants cannot modify the checkout experience if they do not have Shopify Plus.

Q1: I do not see the checkout.liquid template file

Solution: Please contact Shopify support and ask them to activate the checkout.liquid file for your account. It should just take a few minutes

Q2: I inserted the code snippet, but the app is not loading

Make sure you do the following as well:

  1. make sure to click save on the top right after inserting the code snippet
  2. go to your Address Validator app dashboard > Address of Prompts tab > Location of Prompts box > toggle the first option "Dialog box on first step of checkout"
  3. go to your checkout on a new browser and try again

If you still do not see the app loading, this means that the checkout.liquid template file needs to be activated.

Solution: Please contact Shopify support and ask them to activate the checkout.liquid template file.

Q3: I need help some assistance and need to talk to someone

We are more than happy to help! Please contact us via any of the following channels:

Did this answer your question?