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Address Alerts allows you to block specific address types

Enable "Address Alerts" to block or warn customers whenever specific address types are detected. You can access these on the Address Validator app dashboard > Address Alerts tab and the following address types are available:

  • PO Boxes: Enable this if you cannot ship to PO Boxes. This may be relevant if you only ship with FedEx or UPS. Both the address and apartment fields are checked.
  • Private Mailboxes: Enable this if you cannot ship to Private Mailboxes (PMB) addresses. Both the address and apartment fields are checked.
  • Parcel Lockers / Collect: Enable this if you cannot ship to Parcel Lockers & Collect addresses. This may be relevant if you ship to Australia. Both the address and apartment fields are checked.
  • DHL Packstations: Enable this if you cannot ship to DHL Packstations. This may be relevant if you ship to Austria or Germany. Both the address and apartment fields are checked.
  • Separate Packstation #: Enable this if you need Packstation addresses to have the number on the apartment field and "Packstation" on the address field. This may be relevant if you ship to Austria or Germany and your 3PL requires the values on separate fields.
  • Missing Street Number: Enable this if you cannot ship to addresses without house numbers. Do not enable this if you ship to addresses in the United Kingdom as many addresses in that country do not have house numbers. This option is automatically disabled if the Separate Packstation # option is enabled and "Packstation" is detected on the first address field. Both the address and apartment fields are checked.
  • Missing Street Name: Enable this if you cannot ship to addresses without street names. Both the address and apartment fields are checked.
  • Extra Long Addresses: Enable this if you have character limits for the address or apartment fields. You can also adjust the threshold. This may be relevant if your 3PL has a strict character limit.
  • Non-Latin Characters: Enable this if your 3PL cannot process non-Latin characters. Both the address and apartment fields are checked.
  • Noncontiguous States: Enable this if you cannot ship to Alaska, Hawaii or Puerto Rico.
  • Military Addresses: Enable this if you cannot ship to military addresses.
  • Numeric Postal Code: Enable this if you require the postal code field to only contain numbers.
  • NZ Rural Addresses: Enable this if you cannot ship to rural addresses in New Zealand.
  • Generic Message: Enable this if you want to add a general message at the top of the shipping address section. 

Blocking vs. warning

The Address Validator app can warn users when any Address Alerts are detected. You also have the option to completely block these addresses. These warnings and blocks happen on the 1st step of checkout where the customer specifies the shipping address. Customers that pay with alternative payment methods like PayPal, Apple Pay, Google Pay or Shopify Pay can bypass the first step of checkout, where the validation happens, and proceed with an address that violates some of your address rules.

Inline warnings

This is the least intrusive way to warn against certain address types. These warnings are shown directly above the address fields on the first step of checkout when any of the Address Alerts are triggered. It looks like this:

These warnings are automatically enabled once you toggle any of these address filters on your Address Validator dashboard > Address Alerts tab:

Popup warnings

These warnings appear when customers try to proceed through checkout with addresses that triggers any of the Address Alerts, despite the inline alerts. They look like this:

The customer has the option to proceed despite the warnings by clicking on "Ignore alerts". This button can be customized on the Address Prompts tab > Customization section:

You can enable this on your Address Validator app dashboard > Address Prompts tab > Location of prompts box > toggle the first option > Address Alerts tab > Address alerts in dialog boxes > enable the first option

Blocks

This option prevents customers from proceeding with an address that triggers any of the Address Alerts and looks like this:

Unlike Popup warnings, the customer does not have the option to proceed. You can enable this on your Address Validator app dashboard > Address Prompts tab > Location of prompts box > toggle the first option > Address Alerts tab > Address alerts in dialog boxes > enable the two options

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